Customer Support

To reset your password, go to the login page and click on the 'Forgot Password' link. Follow the instructions to reset your password.

To edit your account information, log in to your account and navigate to the 'My Account' or 'Profile' section. From there, you can update your details such as name, email, and address.

Bubz releases new designs every 3 months.

Bubz is open to suggestions but does not take custom design requests.

Warranty Thank you for your interest in the products and services of Bubz. This Limited Warranty applies to physical goods, and only for physical goods, purchased from Bubz. What does this limited warranty cover? This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Bubz will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. What will we do to correct problems? Bubz will either repair the Product at no charge, using new or refurbished replacement parts. How long does the coverage last? The Warranty Period for Physical Goods purchased from Bubz is 30 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 30 days from the date of replacement or repair, whichever is longer. What does this limited warranty not cover? This Limited Warranty does not cover any problem that is caused by: · conditions, malfunctions or damage not resulting from defects in material or workmanship What do you have to do? To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Bubz is currently an online only retailer, that ships exclusively to the UK.

Yes, we donate 5% of our profits to the charities listed on our Supported Charities page.

To view all the charities supported by Bubz, please visit our Supported Charities page.

To become a charity listed on our Supported Charities page, please contact us directly for more information on the process.

We donate 5% of our profits to the charities listed on our Supported Charities page every 3 months.

The donations are split evenly among the charities listed on our Supported Charities page.

Our return policy allows you to return items within 30 days of purchase for a full refund. Please ensure the items are in their original condition with tags attached.

If your order is lost, stolen, or damaged, please contact our customer support team immediately. Provide them with your order details and they will assist you in resolving the issue.

To track your order, log in to your account and go to the 'Order History' section. There you will find the tracking information for your order.

If your order is delayed, please contact our customer support team at [designs.bubz@gmail.com](mailto:designs.bubz@gmail.com) for assistance.

To cancel your order, please log in to your account and navigate to the 'Order History' section. From there, you can select the order you wish to cancel and follow the prompts to cancel it.

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. For more details on accepted payment methods, please visit our payment information page on the website.

Yes, we offer gift cards for purchase on our website. Gift cards are a great way to treat your loved ones to a shopping experience at our store. You can find more information and purchase gift cards on our website.

To check your gift card balance, please visit our website and log in to your account. You can then navigate to the gift card section to view your current balance.

To apply discounts, proceed to the checkout page and enter the discount code in the designated field. The discount will be applied to your total before completing the purchase.

If your discount code is showing as invalid, double-check that you have entered it correctly with no extra spaces. Additionally, ensure that the code is still valid and has not expired. If the issue persists, contact customer support for further assistance.

If you need to change your shipping address after placing an order, please contact our customer support team at [designs.bubz@gmail.com](mailto:designs.bubz@gmail.com) as soon as possible for assistance.

All items are made to order. Production and delivery time in total takes on average 2-3 weeks. Items may arrive sooner than this.

No, we currently do not offer international shipping. Our services are limited to local delivery only.

Yes, all shipping is free of charge. We provide complimentary delivery services for all orders.

Bubz handles tax and customs for goods sent from abroad per UK regulations. While most of our products are produced and shipped within the UK, some are made outside the UK and shipped directly from our manufacturer to you. For goods marked as produced outside of the UK, if the total exceeds £135, you, the buyer will be subject to paying customs duty and VAT.